Ola Cabs / Ani Technologies — To grab extra money taken longer way by Ola Auto bearing No. TS13UB3462

Address:

Hyderabad

I, VIkas Sharma, Advocate booked a Ola Auto for my mother and my son to attend function at Ala Liberty, Road No.12, Banjara Hills, from my house New Maruthi Nagar, Kothapet, vide Ola Auto bearing No. TS11UA4088, and the fare was Rs.198/- and the driver followed the right and correct way to travel.

In return I booked same Ola Auto and the fare shown to me was Rs.198/- and the Auto number was shown at the time of booking was TS13UB3462 but the auto completed the drive number was different as shown at the time of booking, and the name of Driver was Syed Maqbool but instead of right and correct way he taken the longest way to my house and completed the travel distance of 23.50 KMS instead of correct way which is 15 to 17 KMS and the Auto was charged me Rs.284/- instead of as shown at the time of booking i.e., Rs.198/-. If the driver is using another vehicle instead of registered vehicle then what is the safety if some thing goes wrong, who is responsible whether OLA is responsible for the same.

Hence I request the authority to take action against the driver of Auto bearing No. TS13UB3462 and return extra fare of Rs. 86/ - by crediting the same to my account and take action against the Auto driver for not driving the registered vehicle.

Your immediate action will be appreciated.

Otherwise I am constrained to approach the Hon'ble concern department and authority for the deficiency in service by you OLA and for the act of cheating.