Ola Cabs / Ani Technologies — Total Cash Paid to Driver. Money deducted from Ola PostPaid also | |||
An ola outstation ride was taken on Sep4 (CRN[protected]). Olawallet was chosen as payment mode which had 0 balance. Driver demanded cash in midway for fuel. So gave half amount + Toll charges (Two way). At the drop point, the rest of the bill amount was given in cash to the driver. The money also deducted from olapostpaid. On raising a complaint on this, only half the amount is refunded back from olacabs to olapostpaid and pending was remaining as dues. Multiple tickets/emails raised to [protected]@olacabs.com, [protected]@Zipcash.in, [protected]@olamoney.com, grievance.[protected]@zipcash.in, [protected]@zipcash.in. Spoken to multiple people from ola, their escalation and suppression team. I have also tweeted this to olacabs, olamoney, olasupport. Nothing is resolved. At the end getting msgs that this is reported to bureau and pay the dues to avoid further damage. Very pathetic customer care from Ola. There is no contact number to contact ola cabs. There is not escalation matrix for ola cabs. Olamoney team says it is ola cabs issue and to contact them. But [protected]@olacabs never respond. Being a older customer of ola, negative reports to bureau is what i earned at the end. Was this information helpful? | |||
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+91 80 6735 0900 [Regd Office]
+91 80 4665 5300 [HQ]
Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
Without our knowledge, they created post paid account. Without our consent they withdrew money from that account. We didn't select postpaid as payment however they took money from that account. This is cheating. Ola is a fradulent company. Please submit issue in cyber crime.
I raised similar issue with ola customer care. Told them specifically that I paid driver with cash. But the customer care person put me on hold stating that he is verifying with driver and then told me simply that driver denied taking payment. I disputed it. They opened a ticket but later I received email from them asking me to provide proof of credit/ debit/ upi payment made to driver. They said the issue is resolved. That's when I logged a complaint in cyber crime portal.
https://cybercrime.gov.in/
And then i informed them about my complaint in cyber crime. Now they have asked me to provide CRN number. I have shared it and waiting for an update. You can also do the same.