Ola Cabs / Ani Technologies — unblock of ola app

Dear team,

I got the pop up saying that i m being blocked for 24 hours and can not use the services.

I would like to draw your attention towards the misbehavior, irresponsibility, careless ness of the drivers. Most of the time drivers accept the ride upon calling them they say "madam galti se accept hogi ride cancel kardo ap" n then v have to cuz there is no other way. And we are penalized.

Secondly, they don't receive the call
In case they receive the call what we get to hear is "phone kyu kea ride maine cancel kardi" but they don't cancel atlast we have to cancel the ride an again without any mistake i am penalized with amount of by being blocked.

Kindly look into this and unblock my id as this is really not acceptable from a company like ola.

Regards
Gargi