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I booked this ride quite a while ago for my mother from Mumbai airport to khargar navi Mumbai. I booked at the fare rs680 but when it stopped it unethically showed rs1125 without even adding stoppage or changing route other than shown by their app.
Their driver was so rude and was in so hurry that he started yelling at my mother to pay rs1125 because its far from airport and 680 doesn't cover his costs. She suspected that there is some cheating done by them but she is not much aware of the technical things so because of the harsh behavior of driver she paid rs1125.
On my phone that was showing 680 and when driver stopped the ride and did something on his phone and it was showing 1125. This is unethically taking money from the consumer.
I reported the issue on the company's app couple of time but they are not responding to it and mark the issue resolved on their own without even solving it.
Such misleading practices are very DISAPPOINTING and heartbreaking. My mother came to Mumbai for the first time and this cheating happened which made her so reluctant to even again go in cab.
OLA cabs should be much more careful in treating the consumers.
Rather than reimbursement they are just saying they cant refund the extra amount because it was paid in cash.
So if paying in cash creates problems they should remove that option from their app. They cant even justify and rectify their own technical fault and just take money from the consumers because of their own mistakes and then blame it on customer that they paid extra.
Its their technical fault and they should resolve it rather than blaming consumers.
And must teach their drivers how to behave with the consumers.
Must reply to the issues reported rather than marking it resolved without intimating the customer.
I need you to look into the matter and help against such cheating practices.
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