| Address: | 560008 |
| Website: | www.olacabs.com |
Hi,
This is in reference to the below mentioned crn :
Osn[protected] and osn[protected]
A) 21/10/2017, 09:39 pm share•osn[protected] driver - jagadeesh kumar
Though i was waiting at the pickup location, and got update as cab has arrived but there was no cab even in my nearby surrounding. After few minutes booking got cancelled, reason - driver's wait time got expired. I did not receive any call from the driver.
B) 21/10/2017, 12:35 pm share•osn[protected] driver - mailarappa t h
I booked a share cab and after some time of waiting when it showed 2 mins eta left for the cab, i walked out of my street and waited for the cab for long time. As usually cab drivers doesn't agree to come in the street though there is no any problem. So, to avoid any problem i did so. I did not receive any update from the driver end. When i called, he answered in a extremely rude way and he asked me to wait, once the cab reaches, i will get a call from the driver. I again waited for long and when i called to check, he rejected my call and cancelled the booking for which i got update as text message.
I contacted ola support service and the representative committed to give me a callback at 7 am - 22/10/2017 in regard of the same but i haven't recieved any callback yet.
Desirable resolution : i want a strict action against both of these driver so that no other passenger faces such things in future.
And for all the inconvenience which i faced, i want a compensation.
For ola :
A) why are you playing with the customers?
B) why are you putting passenger's life at risk by having such unprofessional, uncultured, ill mannered - drivers in your service?
C) why do you run away from the customer's problem rather than solving it?
D) who will pay for all the inconvenience which i have faced?
E) if you can't stand on the cab service standards, then why don't you stop your service?
F) why there's no value of customer's time?
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