Ola Cabs / Ani Technologies — Unprofessional conduct of Jeevan Kashinath Ola cab driver

Dear Sir/Madam,
I booked an ola cab from Phoenix Mall Pune today 18th September 2016 at 8pm, and I got a message that cab no...9212, driver Jeevan Kashinath has arrived. But when I tried contacting him his phone was switched off for more than 15 minutes. Finally he picked the phone telling me that he cannot come and asked me to cancel the booking. I was in a hurry and took your rivals cab to reach my destination. This was highly unprofessional conduct of Jeevan' Kashinath the driver. Instead he getting in touch with you he asked me to cancel the booking.
Then I get a message from Ola saying "tried reaching to confirm driver-initiated booking cancellation, CRN[protected] had to be cancelled due to no response from you. Please try the Ola app to book a new ride.http//m.ola.bz/. I don't think I should patronise Ola now, where a driver trying to save his skin puts the blame on customer. If I am charged a cancellation fee I request to cancel it since I am cash paying customer.You already have my mobile no.
Yogesh Mathur.

Yogesh Mathur.