Ola Cabs / Ani Technologies — unreliable app - booking disappeared

Address:

Pune, Maharashtra

I booked an ola cab 2 days in advance for my ride using the ola app on my android phone.
I could see the ride scheduled as expected in the app under my rides.
On the day of the ride about 15 minutes before when i again accessed the app to check the otp and driver details, i was totally surprised to find that the ride was completely missing from the app. I was connected to the internet.

I do not know what was this technical snag but as a result there was no otp.
However the cab was scheduled by the system and the driver arrived at the starting point.

Now the issue was, there was no otp and hence driver refused to start the ride as he hit a roadblock and then said that he will have to cancel the ride. He did so and after which the ride again stared showing in my app, now being shown as cancelled!

I had some elderly people with me, so i finally negotiated with the driver and told him to convert it into a standard taxi ride kind of a thing. Take me to the destination and keep the money with you instead of giving it to ola.

He agreed and took us to the destination and i paid him cash which went into his own pocket rather than to ola.

I hope ola cabs reviews their information technology systems to figure out what kind of glitches can happen and prevent them from happening in future. If they find internet connection is not reliable they should use standard sms to send the otp.