Dear Ola Cab Services Team,
I am writing to bring to your attention a matter of great concern regarding the quality of service I have experienced with Ola in recent times.
Over the past few days, I have been repeatedly receiving unsolicited calls from various "Ola" offices across India, all featuring pre-recorded messages.
These calls have become increasingly disruptive and frustrating, leaving me with no choice but to voice my grievances.
What makes this situation even more vexing is that these calls come from numbers that cannot be dialed back, as they consistently respond with a "number does not exist" message. Moreover, my attempts to address this issue through the message link provided for payment of dues have proven futile, as the link appears to be non-functional.
I have made several attempts to contact your customer support team via phone calls and emails, but regrettably, I have not received any response from a human representative. This lack of communication from Ola only exacerbates my frustration and dissatisfaction with your services.
I wish to emphasize that if this incessant harassment and lack of resolution continue, I will have no choice but to escalate this matter to the appropriate authorities, such as the police and consumer protection agencies. My intention is not to create unnecessary trouble but to seek a fair and amicable resolution.
I kindly request that you immediately investigate this matter, halt the unsolicited calls, and facilitate a direct and meaningful conversation with me to address the concerns I have raised. My aim is to find a mutually satisfactory solution and restore my trust in Ola's services.
I look forward to your prompt response and a resolution to this matter. Please treat this issue with the urgency it deserves, as it is affecting my peace of mind and overall experience as a customer.
Thank you for your attention to this serious issue, and I hope we can resolve it without further escalation.
Sincerely,
Elliyas
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