Ola Cabs / Ani Technologies — with a cancer patient, we are harassed by your ola cabs service....

Address:

Mumbai City, Maharashtra, Mumbai

Dear Sir,
I am writing this letter to complain you about the Ola services.
Dated:-24/4/2018, at 15.40pm, I have booked your OLA cabs service (micro car booked through "Tata memorial cancer hospital receptionist" he help me for this booking from my mobile phone number [protected]. OTP number 6509) Driver Adil Sayyad, CRN number -[protected], pick up from Tata memorial cancer hospital to Kandivili (East). For your kind information that, my wife is a cancer Patient. In between 5 minutes, Mr. Adil Sayyad, pick up us from our location (Tata memorial cancer hospital – Dr.Homi Bhava Block – Parel/Mumbai) perfectly and after few minutes running he said, due to CNG problem, he unable to go to Kandivili (My destination), he denied all my request, and forcefully he cancel my order.
I am sorry to say that, again we call your service & booked your OLA micro service (through mobile phone. OTP number is 1507, Driver- Rahamulla Khan, Vehicle number[protected], CRN number -[protected]) and Mr. Rahamulla Khan pickup us at 16:9 from Jerbai Wadia Road- Parel / Mumbai. After pick up, Mr. Rahamulla Khan too, requesting to us for cancel this booking. (His version, this is his lunch time. Wait minimum 30 minuets’ or he arrange one more vehicles to Kandivilly -East).
We refused his proposal, due to - summer day ….. Hot climate…. with a cancer patient…..I am too feeling uneasy, due to mentally pressure. I am trying to convince him my level best but he is not ready to understand my position and ignore all my requests….lastly he stops his car near at Tilak road – Parel / Mumbai.
Again we call your service and Md. Jahid Jasim Khan( MH-6107, CRN number -[protected]) Pick up us at 16:31 from Wadla Church( Parel - Mumbai) and lastly reached Kandivilly at.17:50. (Really Mr. Khan is a Very good and co-operation minded person).
After one hour, at19:08, we are started again from Kandivily( East, ) to Ulhasnagar-5.
For fill up CNG, Mr. Kamaluddin(CRN number -[protected]) taking too much excess time and after reaching our destination (at.22:20) Mr. Kamaluddin claim Rs.120.00 more at the place of Rs.1020.00 (when pickup, it showing Rs.1020.00 only) and lastly we have force to paid him Rs. 1140.00.
I think, it is not fare. Please look into these seriously and revert back as soon as possible with your action planning about our harassment and wastage our times ………

Thanks & regards,
Timir Adhikari
[protected] & [protected].