Ola Cabs / Ani Technologies — wrong sized taxi sent for group of 5

To whom it may concern,

I would like to complain about the service i received sunday morning at 2:16am. I ordered a taxi that stated it could carry up to 7 people for myself and 4 friends. When the taxi arrived it was a regular 5 seater black passat, the driver was ashar nadeem.

The driver was not apologetic at all and all he said was that the company did not chose what size was sent and it was just about the luck of who turned up while laughing about the matter. Because of this we could not all fit in the taxi and had to order another one. This obviously meant more money was spent on our groups taxi rides home and as id ordered a 7 seater i still had to pay more than if it would’ve been ordered as a 5 seater.

I would be very grateful if i could receive some money back for this journey as the service was unacceptable.

Sincerely,
Sophie aldworth