Ola Cabs / Ani Technologies — Wrongly Charge for Cancellation Fee

I had booked an Ola Cab in Mumbai and the CRN Number is [protected] and the name of the driver is Zeeshan Mohd Sharif Khan. The ride was booked for 2.30pm from Andheri to Vasai West. The driver called up at 2.15pm asking to start the ride. I informed him that the ride is scheduled for 2.30pm and that I was just getting ready. Instead of staying, the driver cancelled the ride from his end resulting in a cancellation charge of Rs. 50 which I have to pay. And I had to pay that because I immediately booked another ride with CRN number [protected]. The cancellation charge of Rs. 50 was added to the bill for my next ride and eventually I had to pay that for no reason. The total amount for my ride which I booked later of CRN [protected] was Rs. 916, but the driver, Sanjay Bhimarao, took Rs. 966 from me and said that the earlier cancellation charge is showing on his screen. But the cancellation charge is not reflecting on my invoice which I have attached with this complaint. Is this how Ola Cabs make their money. This is utter stupidity from Ola Cabs Mumbai and having such rude and misbehaved drivers does not make justice to the company. If the driver was not willing to wait for the ride then he shouldn’t have picked up the ride in the first place.
I need Ola cabs to resolve this issue at the earliest. Rs 50 is not a big amount but to get cheated in this way does not justify the company's ethics.
Such rude and misbehaved drivers like Zeeshan Mohd should be barred from being employed. And if the second driver, Sanjay Bhimrao, has seized this opportunity to make an extra Rs. 50 for himself, then this is a much more disgusting behaviour from Ola Cabs.
Please resolve this issue at the earliest and I need to see results.