Ola Cabs / Ani Technologies — wrongly charged cancellation fee on 18th june 2019

machariya

from Haridwar, Uttarakhand

Address:

Dehradun, Uttarakhand

On 18 th June i booked an ola cab from EC road to mohkampur dehradun at 3.30 p.m. .CRN [protected], Driver's name Manoj Gaudiyal. The app showed the pickup has arrived..I called him several times.he didn't pick up the phone, finally at the fourth call he said his car has puncutered. He won't be able to go. Neither did he call me nor could I l
ocate the car.l waited for 45 minutes yet i was the one who was charged 50 rs as cancellation charge. Why I as a customer has to pay the cancellation fee when it was cancelled from the driver's side?

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Comments

Deepan Prasad

from Mumbai, Maharashtra

TN11AD7285 - Driver is sakthivel. He used abusive language today when we booked his cab through Ola. We asked him to wait for few seconds in the pick up location. But the driver shouted at us using abusive languages in Tamil and disconnected the call. Ola should not hire such impolite people in their organization which affects their reputation.

Shukdeb Paul

from Kolkata, West Bengal

Drivers rejected my ride 4 times today. Unprofessional. Please find my phn no [protected]. Please deactivate my account.