| Address: | 500016 |
| Website: | www.olacabs.com |
Yesterday I booked a cab with my wife to drop us from the Charminar in Hyderabad to our residence in Kompally. The Driver, a Mr. Dhannu Danavath came in a Silver indica TS09AATR5091 to receive us.
Once we got into the cab the journey became unpleasant from the start to the finish. A destination which is a 45 to 50 minute journey with regular traffic was completed yesterday in 1 hour 45 minutes.
Issues:
1. As is th case with most of the cars which form part of the ridiculous start up called OLA, the GPS was not working, which i believe is utter BS because I do not see the drivers with their intellectual abilities, in a position to find your pick up point, without the GPS.
2. The driver wanted to know if we were Telugu speaking irrespective of the fact that my entire communication with him right up till the time that I told him where we need to go was in Hindi which he very evidently understood. Post that he behvaed as though he didnt understand hindi.
3. When my wife asked him if he knew the way, he said he did. As we were leaving Old City, my wife asked him to take the shorter route which she knew as we have both been residing in Hyderabad for over 20 years. This guy insisted that he take the other route because of the traffic that we would hit on the short route and took the left turn as opposed to the correct straight route and we were stuck in traffic again.
4. Through most of the long journey drive, he was on the phone speaking in Hindi and when I would give him any instructions he would pretend he didnt hear. Even later during the drive my wife asked him whether he really knew the route and suggested a way to get back onto the normal route and he didnt bother even listening.
5. Now here is THE BEST part. When we reach the destination, he gives me instructions in hindi saying "abhi ghar jaana aur mujhe five stars rating dena". To which, post paying almost a 110 rupees extra and tolerating the long route and time wasted, I replied to him harshly and he got upset.So I got out of the car..went up to his window and give him a piece of my mind. Then waited there with my wife till he got out of the society. He didnt seem to want us to wait and wanted to see where we go by hanging around for more time..that too inside the society.
He finally left swearing under his breath.
I have no issues with swearing, but for a job done right. I tried contacting OLA this morning and instead later got a driver calling me back from Bangalore asking me if I needed a cab when I am based in Hyderabad and insisting that I booked a cab.
These companies that parade around chest thumping calling themselves Start ups with pride need to do a serious reality check. I am almost sure that nothing will be done about this. However would want anyone and everyone reading this to think again before calling a JERK off to take your family members around, without GPS, with no personal sense of direction and responsibility. I would say, its better to pay more for an institutionalized cab service than to depend on JERKS who just register online as drivers and download GPS packages which dont work.
If this cab guy happens to be the one you are getting next, my appeal would be..find another cab.
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