Ola Cabs — Cab drivers rude behaviour

Address:

Bangalore, Karnataka

This incident took place on 19/05/2016 at 00:50 am near chinnaswamy stadium. I was with my parents and booked mini ola cab at 00:43 am (Details of the driver is mentioned below) which was peak time (3x). Though it was raining we waited for 10 min for our cab (Was ok with that). But few things which i really didn't like was those that happened in this 10 mins.

1. The cab drivers are suppose to come to the customers pick up spot which did not happen. He made us to walk half a km to the place where he had parked his (Companies) car. When my father asked him why he did not come to our place, he gave us a lame reason saying there was too much of traffic. Really!!??. I saw 6-7 ola cab passing us. When those cab drivers were fine with the traffic, what's wrong with this driver??.

2. When we went to his place where he had parked the car, he had already spoken with other customers and wanted them to travel with us. My father disagreed, so he said "i know these people (Other customers) very well so they will be traveling along us and you guys are only 3 so you can sit at the back and let them sit in the front", again my father disagreed and said your company rules does not say that. He replied "this is my car and its my rules", twice he told us to cancel our ride. Just by looking at his face i could know that he really wanted us to cancel our ride. He didn't even apologize. He didn't even say a word, didn't even say 'what ever happened, it happened, please get in, i will drop you to your destination'. He said nothing. It was we who again asked for the ride. I felt like we apologized to the cab driver though it was his mistake.

His behaviour was very rude. He has no respect for his customers. He does not come to the customers pick up spot but makes customers to go in search of him.
The main thing is he disrespected my father.

So i want some action to be taken on this driver and i want your reply asap. If you fail to do so i will concern your higher authority.

Driver details:
Name - ravi kumar
Mob - [protected]
Car - silver indica (Ka01ac9113)