Ola Cabs — Cancellatiion of booking in 11th Hour

Address:

Bangalore, Karnataka

I booked for a Cab @ 5:30 AM yesterday (18th Feb). I booked well in advance 17th Noon and got confirmation on my booking. Since I did not get any SMS even before 15 minutes of travel i called up call centre and they promised me that Cab will reach sjortly and assigned Cab and provided details. When I called the driver he mentioned that he is far off and can not come and would reassign to another driver. It went on happening for three times and I called the call centre three times as well. Finaly at 5:40 OLA send a SMS that my booking has been cancelled and they can not service this. It was the first time I was trying to use OLA in place of MERU which I generally use. I am very much diappointed with this type of callousness on behalf of OLA. Net result : I missed my appointed engagement and somehow reached there after one hour delay by making alternate arrangement (called MERU again)