| Address: | Hyderabad, Andhra Pradesh |
I have been using Ola's services for quite some time. I booked a cab on 10th July to drop me at the Hyderabad airport on 11th july, through their mobile app on my friend's mobile. My CRN- CRN 99017817. The pick up time was 4 am. A text received at 330 am had the driver's details.
Narayana D, [protected], Grey Tata Indica, AP23 TV0799.
At 4.07 am, the cab was not stil here, so i called the driver who said that it has been cancelled. Immediately i get a call from Ola repeating the driver's words. At 4.08 am, i receive a text stating there are no cabs near pickup location.
Booking time 10:59 PM, 10 Jul 2015
Pickup time 04:00 AM, 11 Jul 2015
Pickup address Tammisetty Rd, Sudarshan Nagar Colony, Serilingampally, Hyderabad, Telangana 500019, India
Car type Mini
I was asked to find other cabs through the app, and there weren't any. I had to find a radio cab that picked me up around 445 am and wound up missing my flight at 6 am. The next flight costed me an excess of 5900 rupees.
If you had informed about the cancellation before the pick up time, I could have arranged for transport in time. The customer care centre told me a complaint is registered against the driver, and I would get a call back in 24 hours.
An action against the said driver would not get my money back. I have always trusted Ola and made use of your services, even after similar cancellations before. But this time, I have missed my flight and money. So please make arrangements to refund the money I lost.
Rajarshi Banerjee Was this information helpful? | 
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