Ola Cabs — Cancellation fee not acceptable instead compensation for the delay and changing cabs without consent

Address:

400614

I arrived from kathmandu on 14th july 2016 in the evening at chhatrapati shivaji international terminal -2 and booked ola cab.
1. i was informed at 6.05pm that one mr nilesh ([protected]) is on the way to your location in a silver verito mh43d7679.
I called nilsh at 6.07pm and spoke with him for 1 minute 22 seconds and informed him that i am waiting at p4-431parking. he expressed his inability to come to the airport as he was at domestic terminal.
2. at 6.09pm iwas informed by ola that one mr. bholeshankar ([protected]) is on the way in a white dzire mh47c9088. i contacted him at 6.11pm;6.15pm;6.17pm;6.21pm, and my last talk with him wasat 6.25pm for 2 minutes 33 seconds when he informed me that he is not conversant with the airport terminal and he had reached the departure section of the terminal although he was given details of my location as p4-431 parking at arrival section.
After that i went to prepaid taxi stand and booked a cool cab and paid rs. 1048 for reaching cbd belapur, sector-15.
I do not understand why deepak at 6.11pm;mathuralal at 6.34pm were alloted to me?
When i informed the caller from your centre that your cab drivers are ignorant and untrained about the international airport t-2 and stopped the phone as i had to board the engaged taxi.
Infact i went through lot of mental agony and frustration at the age of 74 years of age and wasted my time and energy and also spent more money.
There is no question of paying any cancellation fee of rs. 75 as informed to me. i claim a compensation of rs.5000/- from you for the mental agony that i suffered due to your failure to provide the service as agreed on the display on your app at the time of booking.
You also have to surrender unconditional apology for charging me rs. 75 as cancellation fee.
I hope for early action.

Digamber n. chapke
A-801/802 neel sidhi splendour
Secdtor-15, cbd belapur
Navi mumbai-400614
(m) [protected]