Ola Cabs — Cancelling the ride after confirming

Address:	Kanpur, Uttar Pradesh, 208016
Website:	www.olacabs.com

CRN[protected]. I am from IIT Kanpur and yesterday I was in the city and around 9pm I booked a mini cab from Ola and my message came saying your booking is confirmed and say Ola to your driver Ravi Sharma([protected]) and I called the driver, surprisingly he said that he is very far away from my location and he couldn't come to me and also requested me to cancel my booking which I denied. So I called OlaCabs care, the guy said that he was sorry for my inconvenience and said he'll arrange another cab. Again the message came, say Ola to driver Anil Dwivedi([protected]). I called him and he said that he couldn't come because he was not nearby my location and to my shocking surprise, my ride had been cancelled by driver side. Again I called OlaCabs care and as always they were very sorry about my inconvenience which now I think they were just saying. And after how sorry were they, they said to arrange some alternatives for my ride because they were unable to arrange a cab for me. I stood by the road and talking on phone to OlaCabs and its drivers for 45 minutes to just find out that I have to arrange some alternative mean for my way to college. Anyhow at 10:30pm I was able to find an auto and had to book it for 350 rupees(normally it would be around 150 on normal circumstances).