Ola Cabs — Charged too higher amount 3 times

Address:	Pune, Maharashtra, 411045
Website:	www.consumercomplaints.in

Pinkle shah
Jun 1, 9:15 pm

Team ola, i had a word with mr. Anand & later his floor supervisor mr. Akbar, please note i being a regular customer faced a real bad experience with you guys, i am really disappointed as you guys charged me real high amount, for my trip from baner to model colony it just charges 120 rs or at the max 150 rs but what is rs 500, is this justified, please note i had booked a cab before & got the number of a driver some mr. Panhale whose number was switched off & on my mobile screen it kept showing driver reaching in 5 mins, 4 mins, 3 mins, 1 min & still driver not reachable this was an already booked trip which while booking did not mention the 2x 3x the amount that you people are mentioning & then suddenly you people send some other car with driver mr. Hitesh saying that since no cars available at that moment u been charged this higher amount saying as peak charges, no this is not acceptable, this blunder happend from your end of sending driver details whose phone switched off & later a send a car saying peak charges applied to this car, please note this is not the right way to serve a customer, my guests were travelling all senior citizens, & then you guys charge this amount to them, i mean you guys are just being business oriented & minting money by charging senior citizens so much www.consumercomplaints.inyou guys should stop showing all this ads of ride for rs 8 per km etc etc... Its sheer fooling business, the senior ladies had no option but to pay this amount, sheer nonsense