Ola Cabs — Charging exarbitant waiting charges when there is none

Address:

Chennai, Tamil Nadu

Ola cab services are very bad. I started using it only for the past 3-4 weeks but so far 3 times I came across cheating by way off waiting charges. Today we started on time and no waiting anywhere including signal. But when the invoice came it was Rs. 58 waiting charges for 29 minutes. I had to spend Rs. 20 for phone calls to explain the logic and reduce that waiting charges. The driver used bad words like saniyan etc. Same thing happened 3 weeks ago not only waiting charge of 34 minutes while the whole travel time was 49 minutes, instead of 15 to 16 kms the invoice showed 21.32 kms. I booked and got down in between after 9 minutes the travel ended by another co passenger and she paid Rs. 365. She thought we cheated her some how. As soon I got the invoice message I called the call centre but nothing could be done. Not only Ola cabs charges are cheap but also your service, behaviour of your staff and driver everything is cheap. You are all conducting a big daylight robbery. See there are many comments about the cheating by way of waiting charges by Ola cabs. Dr. Ganthimathi