Ola Cabs — Cheating in the name "ride later" option

Address:

600064

We had a doctor appointment at 10am in the morning. So we booked a cab with ola on 31st july night scheduled for 8am 1st july assuming that ola will send a cab by 8am.

But what happened was ola just sent a message only with driver details. And we waited for 30mins, called driver number multiple times and we were so cool because we could miss our appointment with hospital you know. Later only we fools understood that it was just an strategy by high intellects at ola that not to send a cab on time for a scheduled booking and let the customers book another cab at peek time to get peek time charge.

What else to do, we have to catch up our appointment by booking another cab at higher peek charge. My kudos to money eaters at higher management at ola.

When checked with customer care of ola, they simply said even if cab is book through 'ride later', they would send cab only if available at that time (Confused! Then why ola has provided 'ride later'). Customer care person even cooly explained that ola management are not worried/concerned if we miss our flight or important appointment, when ola cabs are not available for booking through 'ride later' option.