Ola Cabs — Commercial vehicle charge by airport charged to customer

Address:	Mumbai City, Maharashtra, 400049
Website:	www.olacabs.in

Please note on arrival on Mumbai airport, at "pick up area"!the Mumbai Airport Authorities charge 110/- to all Commercial vehicles which Ola cab asks customers/visitor to pay. Let me ask Ola cabs this question "Where on booking the ride is it mentioned that pick up charges will be applicable to customer". All international countries, in fact even competitors mention the same on their app or as a disclaimer which Ola Cab did not and we were asked to pay the same. First of all, we are already paying 4x charges from Airport, then why should we be charged extra when it is Ola Cabs responsibility to pay to make to sell airport pick up services. Secondly we as customers / visitors are not informed prior to ride about the same / intimated. How can you charge what you are suppose to pay for your service without informing! Even the fare estimate on the app did not show the same. To top it up when I called on[protected] the customer executive was so rude! He in fact told me "do whatever you want, you have to pay". In stead of being courteous and apologising and taking my feedback he was challenging me. I would request Consumer Court to please look into this and teach these unprofessional people some manners and etiquettes. They aren't doing a favour to us my introducing services when they are making money out o[censored]s and profiting and getting valuation because o[censored]sers like us! Hate OLA, not using this service again.

White Etios MH04GD6034
pick up @ 6:12 PM, 13Mar.