Ola Cabs — Compensation of rs. 50000/- not received

Address:	New Delhi, Delhi, 110001
Website:	WWW.OLACABS.COM

Dear sir/madam

I have made a complain to mr. sharukh on telephonic conversation under
The ticket no. [ola support] #[protected] cab quality : cab breakdown.

Further, i want to describe you below in detail what is the matter and
What happened?

I have booked an outstation ola cab indica dliyc6788 on 22/06/2016 orn
No.[protected] with my registered mobile, from delhi,
West vinod nagar to hathras, up.

When i booked cab i specially told to driver mr. pooran ([protected])
To check all maintenance and other things in his cab because of very
Urgent work (on the death of my relative) and he ensured me that i
Have checked all things properly.

He came to me on 8.00 am 22.06.2016 in the morning and that time i
Have said to the driver that car is already moved 2 lac kilometer and
Above, but he said its ok don't worry. car condition is also very
Poor, and after some journey he taken a sum of rs 1000 for fuel etc.
And there after some journey cab breakdown due to some engine problem,
And he said that cab could not go ahead.

I request him to please arrange another cab and he called to company's
Customer care for arranging the same, but neither driver nor ola
Provided me any cab at that time after all customer care ensure me
That cab will be provided to you with in 10 minutes. i wait there for
Half an hour but no other service provided by company (no cab came
There).

That time, i was on the road with my family and children, the
Ituation is very awkward, unmanageable and full of tiredness by
Mentally and financially both.

At the end i managed other vehicle at very high cost and after wasting
Of lots of time there and asked driver to return my money back of
Rs.1000 but he returned only rs. 500 and keep balance money.

Over all, i have very bad experience with your company (ola cab),
Because before booking the cab i have clearly mentioned that what is
The matter with me (on the death of my relative).

Kindly make the note and refund my balance amount of rs 500 taken by
Driver and compensate me with rs. 50000/- due to extra cost and
Mentally disturbance borne by me.

If refund and settlement will not provided to me then i will take
Further necessity action like. "consumer court" etc.

Thanks

Amit gupta
Mob no. [protected]