Ola Cabs — Complaint on Overcharging on same distance travel

Sajitha Jebi

from Surat, Gujarat

Address:

Chennai, Tamil Nadu

Travel Invoice - CRN62766138 Pick Up Location - Rajakadai, Thiruvottiyur (Near St.Pauls School) Drop Location - Mylapore, Mediscan (Near City Centre) Booked From Mbl No - [protected] Amount Charged - Rs.214 Travel Invoice - CRN62866620 Pick Up Location - Mylapore, Mediscan (Near City Centre) Drop Location - Rajakadai, Thiruvottiyur (Near St.Pauls School) Booked From Mbl No - [protected] Amount Charged - Rs.618 My Complaint: I have travelled the same distance both the times but the amount paid during both the times are very different nearly Rs.400 difference is there. Please clarify. I have used OLA cabs frequently and i am a valuable customer i just want to get clarified whether the amount paid is valuable or whether we got cheated. Please clarify.

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Comments

Cee Dee

from Chennai, Tamil Nadu

Ola cab computed the travel distance incorrectly and excessively by 4.2km. Trip undertaken on April 29, 2017 in Chennai, India.

I had another person travel in a 2-wheeler along with the cab for the entire trip. Ola charged me for 40.2km while the actual distance traveled is only 36km. We have used Ola for a very long time and have never had a chance to independently validate the distance charged. It appears that Ola is likely "padding" distance to the trip charge and making extra money.