Ola Cabs — CRN[protected]Rude behavior & Discourteous service

Address:

Chennai, Tamil Nadu

I hired an OLA sedan (Swift Dezire TN09 BZ 3641) driven by Mr Gopinath from Usman Road, Chennai, TN at 7pm on[protected] to go to Chromepet along with my NRI family members. We were 5 Members and since it was raining quite heavily and since OLA PRIME vehicles were not readily available, I had no option but to engage a Sedan although I am aware of the fact that the permitted passenger capacity for a Sedan is four only. When the Taxi arrived, I informed the driver about my extra passenger problem. After mumbling and cursing me for not booking anOLA Prime, the driver agreed to take five passengers by paying an extra Rs 50/- over the actuals which I agreed. The driver's antics started soon after when he heckled at me for wearing a passenger seat belt. When I told him that it is a safe practice which I always do, he commented circastically that I should believe in God and not on seat belt. When I told him that I had travelled several times by OLA and hired cars in India, he heckled saying that "so you already know that a car has a steering wheel, tyres, brakes etc". When I told him to mind his business and drive the car and I would lodge a complaint with OLA about his disrespect to the passenger, he retorted saying that he doesn't care whether it is OLA or GEELA and would frame and hang my complaint in his house. To avoid any further precipitation of the matter, I kept mum until we reached our destination despite his attempts to provoke. I have been patronizing OLA services regularly as may be verified from your database, this is my worst experience with an OLA driver, who is very rude, abusive and lacks minimum courtesy while dealing with customers. My NRI family owed not to engage an OLA cab in future after this experience. In my opinion, such drivers would certainly harm the reputation of OLA as an efficient service provider and I strongly do not recommend this driver for passengers who are keen about good customer service.