Ola Cabs_ Customer Service — Cancellation of booking

Address:

Hyderabad, Andhra Pradesh, 500047

I booked an ola cabs at 10 on the 8thigher of april 2016 for a trip at 5.20. I received a message saying that the driver details will be shared 15 minutes before my booking time, however i received a message at 5.18 regretting that you can't provide a cab for me. This is the second such incident with ola cabs, in the previous occasion the driver just didn't turn up. I am an nri who often visits india and i have used many cab services out of which ola has been the worst, just imagine if i were to catch a flight and this incident happened to me! Who would have been held responsible? I feel ola is not competent enough to provide appropriate services, it's high time you guys thought of providing proper customer service and from my end it's going to a complete no for any more ola services and i would discourage all my contacts against using yours. You can reach me on [protected]@yahoo.com or po box 33090, manama, bahrain.