Ola Cabs — delay in pickup

Address:

Raigad, Maharashtra, 410210

I booked ola cab for mumbai international airport drop on 11/10/2017 and got confirmation at 4.33 pm that cab is on the way, but cab reached at 4.58 pm so we started for airport half an hour late, even after the delay driver took the vehicle for filling fuel resulting in delay of another 5-10 minutes as a result we could reach airport at 7.02 whereas we could have reached easily before 6.30 pm by the time we reached counter was closed and we could not travel. We lost time and money, the tickets which were booked very cheap now we are getting for 28k. Since we have to be with family for diwali we are left with no choice but to travel paying huge amount. All this has resulted in mental stress and sleepless night for the entire family and no need to mention the financial loss. Can we penalize ola for this sub standard service and help reimburse the losses