Ola Cabs — Delay in service

Address:

400072

Using the app on my mobile I booked a cab and got a message (reproduced verbatim below)
Say Ola to your driver GANSHYAM YADAV ([protected]) for CRN[protected] White Swift Dire MH01BT7135 to pick you up at @3.17 pm, 15 Feb. Please share https://www.olacabs.com/track/75i6jfsph with friends/family and let them track you.

However I got a call at 3.19pm, which I missed. Then at 3.22pm I called him and got to know that he is unable to track my exact location. I told him that I was waiting on the Andheri-Kurla Road, near Safed Pul at the taxi stand. He told me he is not allowed to pick up customers from taxi stand; which is weird as I was standing on the road (which does not belong to any taxi driver or their union) and just that all taxis and their drivers were resting on the pavement behind me. I thought that it will be an easy point to locate. But still I did not argue and said that I will walk a few steps ahead and stand bang opposite Ashwin restaurant and bar. As per him he was at that point of time on the airport road. I explained to him to take a left turn from the airport road to reach my exact location. However that was not to be and he could not follow the directions so I said that I will stand exactly at the turn of the airport road which connects to Andheri-Kurla road, a little ahead of Safed Pul. If he really had been where he was claiming to be he would not have taken light years to reach where I was standing. But a series of conversation followed between us and finally he told me he was near Leela hotel. That is in Marol. Because I was the one in dire need to reach Chandivali I kept one walking till Sakinaka Junction and again called him to not turn towards Kurla road as it will waste time; instead I will crossover and reach towards the Saki-Vihar road, so that he will find me exactly at the left turn, if he is coming from Marol toward Sakinaka junction. Finally at 3.46pm did I manage to sit in the cab. When I asked why was he lying all this while he replied that the GPS navigator installed in the vehicle gives wrong directions and location of waiting customers, and hence the delay.
I do not know whether he was lying or he was genuine, but if he was actually near airport and was aware of the connecting road to Andheri-Kurla road he would not have taken so much time and would have reached 3 minutes flat!

The series of calls are as under

3.27 pm
3.31 pm
3.37 pm
3.41 pm
3.44 pm
3.45 pm

My grouse is multifold, firstly why do you people over-promise and under-perform? If it was not possible to send a cab at the time mentioned then don't promise. Expectations cause all problems and you are not worthy of trust, as you did not live up to your promises. Secondly, teach your drivers all the correct routes especially short cuts. Thirdly, with engineers at the helm of affairs the last thing one would expect is a technology failure, but it does happen at least that's what the driver told me. Or else teach them to speak the truth and do not keep the customers waiting for ages. And lastly, why can't you have a system where the driver gets to see the exact location of the customer instead of we shouting ourselves hoarse on a busy road in trying to tell them directions?
Thanks to your delay I reached the appointment late and the school where I had some administrative work to be done had already got over. As I doubted that this could happen, I asked him to wait for a couple of minutes to let me check if I need to wait or come some other day. My doubts came true and they said they had already closed for the day and so I returned with your same cab. In total I paid Rs. 160/- for my frustration, loss of time, energy and cancelled appointment. Tomorrow again I will have to go again; all this wastage thanks to your poor services.
I thought for a moment to not pay the cab driver but I thought that you people will deduct it from his share and a poor man will suffer. Unlike you I am not interested in fleecing people of their hard-earned money.