Ola Cabs — Delayed by 1 hour, Irrational sharing pick-ups & rude driver

Address:	560068
Website:	OLAP App

This is what my complaint was to ola
Hi team,

Please look into the time taken for today's trip & yesterday morning trip.
I am suffering big time due to these irrational pickups.
Osn75725847
Osn74279295

Pickups should be on the way pickups only. I understand there could be 20 min delay in ola sharing however i am getting late by 1 hour.
This is so annoying, i just regret my decision of choosing ola cabs. Uber is way better than you guys.
Issues with osn75725847:

1. My booked cab at 8:04 when gps was showing cab somewhere around begur road & the same time when i got booking confirmation i could see the co-passenger details
2. My pick up was 2nd pick up according to what app is showing, still i was picked up first & then taken back from kudlu gate junction to dakshin honda. Pfa: screenshot
3. The driver was not using navigation feature at all & therefore he can't locate the co-passenger for good 10 minutes.
4. I boarded cab at 8:12 from kudlu gate junction & at 8:42 also i was on the same signal. I wasted 20 minutes & end up at the same point for nothing.
5. I called ola support at the same time & raised #8672804
6. The customer care person who picked could not understand the issue for 5 minutes & keep on placing the call on hold.
7. The customer care person has very inadequate knowledge about the whole navigation process & sharing pick ups process
8. The driver also started misbehaving & screaming at me to not to lodge complaint & just cancel the booking & get down
9. First of all i have right to complaint if i am annoyed about something. Train your drivers to behave properly with customers. I had raised a complaint on call center & said nothing to that driver. Why the hell is he talking like that.
10. The co-passenger drop was on old airport road, leela palace, i usually take domlur bridge-indiranagar route to bagmane tech park which hardly takes 15-20 min from domlur bridge to bagmane tech park.
11. Due to this irrational drop, i again had to stuck in old airport road traffic for good 30 minutes. Now initial 20min delay & this 30 min delay will make the delay close to 1 hour
12. Please check my previous trips & you can easily understand that it usually takes around 1 hour to reach from kudlu gate junction to bagmane tech park
13. I faced similar kind of issues with osn 74279295 when i had to cross same junction twice that too from 2 different direction due to irrational pickups.
14. It is mostly during my morning trips that i see such irrational pickups.
However ola being shameless as ever won't say anything other than 'sorry for the inconvenience caused'.
You people don't understand a thing about customer's time which got wasted due to this shameless behavior.
Who is responsible for this 1 hour delay, i understand that in ola sharing we may have delay of 20 minutes. But what about:
Additional delay
Rude behavior of your drivers
I need a strong action against this incident. I demand an answer as to who is responsible for this delay.