| Address: | Bangalore, Karnataka, 50018 | | Website: | www.olacabs.com |
Request your help to take action against Ola
There was an emergency to travel outstation from Hyderabad to Jalandhar for my parents as my maternal grandmother was in ICU. I have made an advance Ola cab booking for the airport drop in the morning and also got the confirmation message for the same. However, their driver refused to come in last minute . I immediately called customer care department to help me out with alternate cab, however they have put me on hold for 10 minutes and then cut the call. Both the driver and customer care failed to deliver their service to us and gave us the mental trauma. As a result, my parents missed their flight to Delhi and connecting train to Jalandhar, which resulted in huge loss of money of around Rs.10, 000 beside mental tension. Rs.10, 000 is not the small amount for the middle class person and losing it due to other person negligence is unbearable. It has been more than 72 hours, I have been trying to reach Ola for refund of my flight and train cancellation charges due to their negligence. However, I am not getting any positive response from them. They even did not bother to call us back to understand our problem. Such a pathetic attitude they are showing to us.
Following are the words of Mr. Bhavish Aggarwal- CEO of Ola on IIT – B alumni website- “At Ola cabs, we are trying to provide hassle-free, reliable and technology-efficient cab service to Indians in a deeply fragmented and highly unpredictable market of car/taxi services where there is a significant shortage of easy and comfortable on-ground options for transportation be it within a city or outside”. However, company failed to deliver what their CEO itself speaks about!
I request to kindly help me out for my refund as it’s a big financial loss I have suffered because of OLA and only you can help me out for the same. Was this information helpful? | 
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