Ola Cabs — Driver denies his duty

Address:

Kolkata, West Bengal, 700026

On Sunday (26/06/2016) I booked a Ola cab at BT road, I need to go to Kalighat from there. My 9 months old son was with me. When I spoke with the driver he said he did not receive the booking and hung up the call. My husband again called him and told him that we received the booking confirmation, then he asked where exactly we are after explaining that he said he cannot come. My husband requested him and told him we are having our 9 months old son with us and we required the cab but he denied. I must say it was really a nasty experience for me. I was regular customer of Ola and I used to recommend people about Ola. However I really feel I need to switch to some other service provider because the service I received from Ola is just not acceptable. For reference I am attaching the screenshot of confirmation from Ola.