Ola Cabs — Driver did not turn up after taking confirmed booking

Address:

Mumbai City, Maharashtra, 400024

I booked OLA cab to go to Goregaon at 11.20 am approx on sunday 1st May Driver name is naresh and no is [protected] car no MH04ES0754.Driver did not turn up after talking to him also. Thereafter he did not respond to any calls. I used my first time booking code BOOK100 & were charged Rs.112-100 = 12 How ??? and why? I did not use the services..

Another time same day I booed taxi for thane from Kurla drives name Asif after confirmation he denied services. I had a hope less experience of OLA cabs.. am putting it on facebook with names of these drivers as well as their car numebrs.