Ola Cabs — Driver didn't turn up and later i have been charged cancellation charges also

Address:

110092

My name is rittick and i reside in delhi. I prefer to travel via ola, however every day i face poor experience with drivers. I book cabs and driver never turn up, firstly and they deny for pickup also after giving multiple reasons or without reaching at my place, drivers confirm that they have waited at my pick up point & after 5 mins i get a text that cab has been moved. Everyday i face one or the other issue with ola, i have called customer service multiple times however never got any support. I need back my cancellation charges.