| Address: | Bangalore, Karnataka, 560020 |
Dear ola,
I had made a booking for an airport drop at 4 am on the 24th of july. The following are the booking details driver name - santosh, mobile number-[protected], swift dezire, vehicle number - ka 04 aa 4452. My otp number for the ride[protected].
The driver did not pick my calls or turn up until 4:15, after which i decide to take another cab and leave. I could not make it to the airport on time due to the inconvenience caused by your driver or your system. I was taking a group of 60 people to shirdi, therefore had to communicate to them and ask them to board the flight and leave without wasting time. I had to repurchase tickets for a later flight and make separate arrangements for transport from pune to shirdi. At around 8:30 i received an automated call from ola saying your ride has been cancelled, this call was followed by a message requesting me to call the driver. After speaking to the driver i got to know he had received no booking at all, i do not know what is happening but i have suffered a huge loss due to negligence from your side and i can provide sufficient proof for my arguments.
I need to know who will bear the cost of me missing my flight, buying new tickets, arranging separate transport.
I can go to the consumer court for the loss i have suffered due to your system and negligence.
You could contact me on [protected].
I have attached my old and new air tickets as proof.
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i booked a car for my mother but as it was late night i canceled the ride. But the diver having the car number MH 15 EE 0226
Started talking to me in a wrong manner and started abusing me i want a strict action against this incident
I request your support