Ola Cabs — Driver incentives not paid

Address:	Hyderabad, Andhra Pradesh, 500008
Website:	www.olacabs.com

Hi,
I am sohel qazi from hyderabad. My car attached in ola since long but i start driving from 25-april-2016.

On 26-april-2016 i have completed 12 trips & i am eligible for 11 trip mbg incentive i. E rs 4800 after ola commission deduction. But i didn't got any incentive. I was surprised & call the customer care, they replied out of 11 trips 4 trips are invalid. & they suggest me to go ola hyderabad office to resolve this issue.
I went ola office on next day & reached there at 4.35 pm, security does not permit me to go inside he says at 4.30pm server close down.
So i went next day before 4 pm i get inside. Ola employee give me same answer as call centre. I don't know what is invalid or valid trips. Even he don't want to share booking details, at next i meet his supervisor he replies same. Still i am awaiting to resolve this issue from ola.