Ola Cabs — Driver misbehaved and taken self ride after booking cab

Address:	560068
Website:	www.olacabs.com

I want to address u all with an experience of ola today morning.
I had booked an ola share cab for my office. Ola app is showing me time 4mnts after booking but from 20mnts its showing me 4mnts only, but after 5mnts when i have checked my app again that time driver has taken self-ride he has not called me single time i am calling him after 5mnts continuous call he picked up the call and told me that he has waited for me at location for 20mnts but had not made a single call that's why he took self-ride. But without call how can i know that he is outside of my house. That time i get pissed off but i thought ok let it stops my trip because i need to book another cab and in the review, i have addressed the problem by app response and booked another cab then again the same thing happened with me but this time driver has not picked up my call. I have called him like 20time nonstop but no response now i am not able to book another cab also so ola cab has wasted my near about 2hours and misguided me and 1st-time driver misbehaved with me on the phone and given nonveg abuse words. And this type of problem i have faced like 6 to 7 time. Sometimes i have ignored and sometimes i have addressed the problem through twitter but i got "000" "zero" response. But today when i claim on twitter with all my details and warning then they respond that they will take action against driver.
But my question is very simple one day i booked a cab and then within 30sec cancelled the cab but ola cab charged me 25rs as fine. Ok, i understand this but now for 30sec they charge 25rs according to you for more than 2hours how much amount you think the need to pay back to me and 6 times before also i have faced the same problem now you guys decide what amount ola need to pay back me. If they are not going to pay back i am going to make a fir against them with all proofs of emails, screenshots and call details.
One thing i want to address you all that the behaviour of ola driver in bangalore is like they are paying us and behaved like they are the boss. Such a bad behaviour of ola driver

Details of cab
Driver name: suresh m
Silver indica
And the first one who have misbehaved with me and abused me
Receipt no osn[protected]
Driver name: vijay kuamar null
Silver indica