Ola Cabs — Driver not having knowledge of location

Address:

Mumbai City, Maharashtra, 400102

I have a complaint to make. The cab driver who was a young guy as compared to his photo received with the contact, was not knowing any location in Mumbai. He told me he was from Thane and that he needs direction. I told him I am new to Mumbai and do not know how to reach there. Tried logging in the destination directions, unfortunately, on road I had no internet connection. I told him to drop me off after boarding for 2 minutes. You can check records. Rs. 107/- was deducted from my account? I feel this is not justified. Also the photo of the cab driver and the person who picked me up were two different people. This can pose a serious problem to the customer. Please look into this and revert the amount cut from my wallet. Thanks Jennifer Ghosh