Ola Cabs — Driver Overcharged (Started the meter before the pick up spot)

Address:

Bangalore, Karnataka

Hello, This is to bring to your notice the situation happened when I traveled by the Ola cab on last Thursday in Bangalore. I booked a Ola cab for traveling from pick up point (Bageecha, 42/3, Airport to Whitefield Road, Marathahalli, Bengaluru, Karnataka) to my home (PURVA PARK APARTMENTS, Jeevanhalli, Cox Town, Bengaluru, Karnataka). The booking CRN is 82857538. When I got into the Cab, I asked the driver to start the meter. However, he told me that he already has started the meter when I was getting into the car. Ideally, the driver asks the passenger before starting the meter, which he did not. However, I believed the driver and traveled to my destination. When I reached my home and bill was generated, the amount to be paid was Rs. 286. Now, the maximum distance possible between the two aforesaid location is Max 13 Kms (attachment of the google maps given). However, the distance was recorded as 19.53 KM!! My traveled time was approx. 45 minutes. I tracked the time when the driver called me up (9:43 PM) (attachment given) when he reached the pick up spot and time when I reached my destination. However, travel time in the receipt was 55 minutes. Also, pick up time as per the invoice is 9:37 PM, which proved that driver started the meter even before picking me up. Moreover, the car waited in the traffic at very few locations. However, the waiting time as per the receipt was 15 minutes!! So, I should have paid the following amount: First 4 KM: Rs 80 Next 9 KM: 10 * 9 = Rs. 90 Travel time: (45 min - 5 min free ride) = 40 X 1 = Rs. 40 Total = Rs. 210 However, I ended up paying Rs 286. So, I hereby sincerely ask you to look into it and pay back the differential amount (Rs. 76). I and my acquaintances have a high respect for kind of the service Ola provides to its customers. Please ensure it does not get hurt because of incident like this. Please refer to 3 attachments for more info.