Ola Cabs — drivers cancelling the trips after waiting and also charging cancellation charges

Address:

Hyderabad, Andhra Pradesh

Hi team,

My ola account is [protected].

I have booked cabs for multiple times in ola app, all the times driver accepted my ride, but after waiting certain time, they will not start the vehicle for pickup and after waiting 20-30 mins, if i call driver, the driver, they will not lift my phone and if he left the phone and they will ask me to cancel, if we dont cancel trip, they will not cancel trip, finally we have to cancel after waiting 30 mins and ola charging 50 rupees cancellation charges.

This happened for me nearly 4 to 5 times and call customer care, they did not resolve the problem and its keeps on repeating.

Cancellation charges not a problem here but they frustrating the customer experience. Some times we need urgent cab but these people are behaving like this, it will problem for every one.