| Address: | Bangalore, Karnataka, 560066 | | Website: | www.olacabs.com |
I believe my complaint will not go to deaf ears. as there are 2183 complaints against ola cabs, that i can see online. i have experienced multiple issues from Ola, but i never paid that attention. but today it was high time .
Today it was the most horrible experience, where i tried to book ola cabs from my alternate mobile number 3 times. But all the 3 times the drivers gave me lame excuse and didnt turn up for the trip .First time the driver said that he is stuck in traffic at Kundhanahalli gate ( i am residing in bangalore, this place is near whitefiled in bangalore ) . But i had just passed through the same place just 5 min back where i didnt find any traffic but the driver said that he is tuck in tracffic. The second driver said that i cannot come as i have to go to shivajinagar . The third driver said that my vehicle is punctured. And i am very sure that the vehicle was not punctured. These was the second instance that was happening with me.
Secondly now a days see there is new way to cheat the customer. When we book a cab at single time charge during peak time, we get a confirmation message that the cab is booked. But suddenly the message pops up that your booking is cancelled as we are not able to find cabs near you. But at the same time if we try to book cabs at 2X or 3X we get the cabs. My question here is when we have cabs at multiple charges then why is is not available for single time charge. I clearly see that there is strange way to loot the customers. Then Ola cabs stands no different to the regular Auto drivers who demand atrocious for a distance of 2 to 3 KM as well.
Some day back my Wife had to book cabs four times for a single trip. The first 3 drivers said that they havent received the confirmation message. ANd one of them behaved rude and asked her to step down the car. My question is that how come the drivers are not getting the confirmation message, when we are getting the message stating their car and mobile number. And if they havent received the message then why did they come for the pick up.
I believe that if this complaints are reaching the correct person then i should get a resolution as well as a call or a mail explaining why this has happened Else i would assume that Bhavish Aggarwal has set false principles for hi business and you people are no different than the unorganized auto drivers.
Jugal Sahu
[protected] Was this information helpful? | 
Post your Comment