Ola Cabs — Excess billing and no detail of billing

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New Delhi, Delhi

Booked mini cab vide SRN 61221541 DRIVER SUBHASHDL 1YE SWIFT DZIRE FROM GANGARAM HOSPITAL TO VASUNDHRA GHAZIABAD.AT FIRST MESSAGE RECEIVED FOR TOTAL BILL OF RS.532.00 FOR 25.6 KM RUNNING. ON ENQUIRY IT WAS TOLD THAT RS.50 IS SURCHARGE FOR BOOKING CAB BETWEEN 4PM TO 8 PM AND PLUS RS.125 FOR TOLL TAX. ON RAISING OBJECTION AMOUNT WAS REDUCED TO RS.470.00. IS IT WAY TO CATERING CUSTOMER. NO DETAILS OF FARE STRUCTURE MENTIONED IN MESSAGE WHICH WE HAVE RECEIVED EARLIER. PLEASE CONFIRM WHETHER RS.50 SURCHARGE IS APPLIOCABLE OR NOT. WHY EXCESS BILLING WAS INTIMATED TO CUSTOMER. 16.02.2015 6.54 PM EMAIL--- [protected]@YAHOO.COM. [protected]