Ola Cabs — Excess fare charged by ola cab driver, mr. munesh, on[protected]

Address:	560082
Website:	www.olacabs.com/car-rentals/bangalore

Dear sir / madam,
I took a ride through a ola cab today[protected] under the terms that i would be charged rs.600/- for the to and fro trip from saalu hunse village, at kanakapura road, bangalore to bangalore city and back. the ola driver, mr. munesh (having mobile no. [protected] and sedan no. ka-05 6374) immediately agreed the terms but during the journey he started telling me that his cab was a sedan for which he wanted more payment and that as per his company rules, he was supposed to get more. but when i reminded about our terms and conditions which we had agreed earlier, he kept quiet during the journey. but after he had left me off at the one way destination in bangalore city from saalu hunse village, he told me that he could not wait and wanted the full payment of rs.600/- immediately. when i told him that it was against the agreed terms and also unfair, he again started telling me that his car was a sedan car and as per company's rules, he ought to get more. then, he broke into an an argument with me, for no valid reason whatsoever. and since, i had to go urgently to the said destination, i had to give money to him after cursing him. and i had to return back to saalu hunse village, at kanakapura road, bangalore by making other private means of transport. is this the customer service which the customer can look forward to in ola? why does the driver not stick to the original terms and conditions of agreement rather than modify and change it and make it favourable for him with a certain loss to the customer? why does the driver argue and always try to maintain that he was being paid less when it is not the case, always? why the drivers of ola are so greedy, dirty, money-minded & behave rudely when they can more sensibly in a disciplined manner by sticking to the original terms of agreement? who is going to bear the pain and mental agony caused by these irrational, insensible, rude, immoral and inefficent drivers?
Hence, with respect to the above, i request you to take strict, stringent and stern action against the ola cab driver, mr. munesh and also punish for his actions at the earliest. i also request you to recover the excess amount charged by the ola cab driver, mr. munesh, at the earliest.
Regards

Praveen p. joshi