Ola Cabs — Extra waiting time charged

Prahlad Kumar Singh

Address:

Gandhinagar, Gujarat

Dear Ola Team, I am very saddened by your cab service and the extra charge. As per the bill, it is very much clear that you have charged 35 minutes waiting time. The journey was started at almost 2000 hrs and ended at 2043 hrs. So, as per that it took 43 minutes for journey of 27 kilometres. How, this waiting time has been calculated??? When i enquired from customer care on 17/02/2015 at 1839 hrs, i got the response from Mr. Jay that the waiting time includes the time consumed on traffic lights. Then, please confirm, it is possible to complete 27 kilometres of journey in 8 minutes??? Or does Ola start the waiting time whenever the Driver applies brake??? No words for the extra waiting time charged :(

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Comments

JMehta

Same happened to us as well...

We travelled 30 km in 90 minutes and waiting time driver was showing 70 minutes
how is it possible to commute from kharadi to wakad area in 20 minutes? Also Ola customer care person told that they calculate signal waiting time as well, I really don't understand the logic behind taking waiting time for signals? it is obvious that wherever you go, signals will be there, why are you charding customer for traffic signals, you charging cab rental per km as per standard rates, why this waiting charge for signals?

NO OTHER CAB SERVICE charges traffic signal time as a waiting time (2 rs per minute - charged by ola - pune service), its cheating