[Resolved]  Ola Cabs — fake commitment

Address:

Jaipur, Rajasthan

I am writing the mail after being totally dissatisfied by the services of ola cabs. I am registered user of ola cab and frequently uses your services when ever i plan to move out anywhere with my family.Today also i booked ola cab in the morning and the experience was good till morning but in the evening the response given from your side is very pathetic and is totally customer unfriendly. The whole experience started when i booked my cab from my registered mobile number and received the confirmed ref no crn24192542 at 4.14pm for ola mini for my desired time 5.30 pm.But till 5.40 p.m i received no response from ola services, i gave a call to the driver whose number was mentioned and he told me that his car was broke down so he can't be there on time, i again called your customer care who in turn assures me for arranging a new cab and confirmed me a new booking for a sedan without any extra charge and i received the message for same as well for free upgradation, though i had a confirmed booking for ola mini.At the moment i reached my destination i got the bill of ola sedan which is completely in justice to me.I again gave a call to your customer care and i received a totally zero response from your customer care who told me that we are not much concerned about customer satisfaction we arrange a cab for you on urgent basis thats why we are charging for sedan.There is no communication from ola in this whole incident neither you told me about car broke down nor anybody is concerned about my family who waited for more than one hour for cab under open sky though i booked the cab at 4.15 pm.I gave 110 rupees waiting when i booked the cab in morning and 66 rupees while returning but ola is not concerned about my time which me and my family wasted standing under open sky.Moreover your customer care asked me to pay the entire money in a rude way and told to adjust the balance during next ride but after seeing this behavior i will not think to book ola cab again. This whole experience not only leaves a total in justice behavior towards customer and complete ignorance but also for a family who books a cab to avoid any inconvenience.Customer care response in this whole matter is totally un acceptable.This is totally a matter of cheating with customer. You are requested to kindly look into this matter and give me justification as soon as possible.I will raise this issue with higher authorities if i wont get any satisfactory response from your side.