Ola Cabs — False toll/parking charges

Address:

North 24 Parganas, West Bengal, 700136

Have a look at my complaint and have a look at the reply provided by the ola customer care. The message is simple - you need to pay up whatever we charge you, we don't care to explain. Ola Sameek, Thank you for writing in. I would like to inform you that the toll and parking charges are included in the billing customer need to pay wherever applicable. For more information request you to click on the below https://www.olacabs.com/fares/kolkata/toll_details Please use our self-serve option for any help or support by using the below - mentioned link. https://help.olacabs.com/support#!/home Regards, Vineetha Rai V Customer Support Olacabs On Sat, 7 Nov at 11:10 PM, Sameekroy10 wrote: The travel was from Nabadarsha, Birati to Sealdah. I have gone through the toll source and destination. None of them fall in my travel path. Please analyze the travel route that I have taken and tell me which toll source-destination I was charged for. The only possible way to enter a toll gate in my route is if my cab takes a detour and enters the airport complex/gate. Surely we did not enter airport. So, which toll was I charged for? Please explain. Regards, Sameek