Ola Cabs — Fooling folks by misleading them

Address:

Hyderabad, Andhra Pradesh

I booked ola cab for my mother who suppose to go for medical checkup here in Hyderabad BBR Hospital, which is well known Hospital in Hyderabad. The pick up time was 10am and after multiple calls the driver found out our address and he took 3 hours to reach BBR Hospital which is very unlikely and he gave us lame excuses and over charged us by saying he doesn't know the route and he started driving only from last 1 month as if its my problem. I spoke their Customer Care executive and their just there to convince me that they wont repeat it next time(there is nothing like next time ola). The Driver does not even how to use the navigator properly which is surprising.Just to expand their business these folks are hiring every Tom, Dick and Harry and not considering the customer safety and security. My mother was so panic that she started crying and the driver just roaming here and there to increase the meter(Bloody cheap trick). Please guys get some dignity. Shame on you.