Ola Cabs — Horrible Experience with Ola Cab, Kolkata

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Kolkata, West Bengal

Date of Incident : 1st Aug'2015 Client Number : +[protected] Driver Number : +[protected] I was to Travel on Sunday 2nd Aug'15 ( Midnight 1:00 AM International Flight ) . Considering the rainy season condition then in Kolkata I booked an Ola Cab in advance on 31st July'15 and they confirmed the booking with CRN Number :[protected] . I know there are some streets water logged in that time but should not be a problem for a cab for my area where I live in . Anyway I was waiting for their 30 mins prior message as I need to depart on 10:40 p.m on 1st Aug'15 and I got that at 10:13 Mr.Ejaz will pick me up ( Screenshot attached ) . I called the driver instantly to help him with the route so that there is no unnecessary delay . He took my address and said that may be he would be delayed by 10-15 mins . I said 10-15 mins is ok but not more than that as I needed to catch the flight . Suddenly I got a message from OLA saying that my trip has been cancelled as they didn't find a cab near my location . I called the driver again to check that out and he said to contact with customer care . I called customer care and they said Mr.Ejaz, the driver is suddenly refusing to pick up in water logged condition . I confirmed them in my route there is minimal water logged and shouldn't be a problem . But they said they are sorry . I didn't have the time to dig that out from Ola thay why this has happened but if Fliht carrier have not extended their timeline on that night I may have missed that flight which I never though of . Desirable Resolution : - Want OLA Cabs a written regret letter explaining why this has happened and assuring this will never in future . - Why they have not informed me in earlier even they had over 1 day to schedule and arrange cab for me . - Why they allow their driver to take decision whether they will go or not, in that case why they haven't any backup driver arranged My Mail Id is : [protected]@gmail.com and Local Number is : +[protected] Taiwan ) I want OLA's reply on this as soon as possible