[Resolved]  Ola Cabs — Horrible Pune experience: CRN 8273370

Address:

Pune, Maharashtra

I am new to the city, travelling alone and I booked an Ola cab from Koregaon Park to my residence at NIBM Khondwa, next to Cloud 9, which is by no means, out of the way, at 23.00 hours. The driver began driving in the opposite direction and when asked told me quite honestly that he has no clue where NIBM is, or how he should get there. I suggested he call the center and figure out - but he seemed reluctant to do that. He then began driving around in circles and asking random, drunk men on the road - where NIBM was. I had about 3 - 4 drunks, stick their heads into the car window to ask me if I wanted to really go to NIBM or whether I was up for something else. By this time, I had been in the car for an hour and I was desperate and I was in no way close to my side of town. I called the OLA cab call centre 4 - 5 times, complaining and asking them to please do something - but they continually put me on hold and then disconnected the call. One of the call center people told the driver to 'just ask people on the road and try to get there'. I finally managed to see some landmark I was familiar with and managed to direct the driver to get me home. I then called the call center people and told them that I wasn't paying the astronomical taxi bill that had come to INR 320, when it costed me 186 whilst going. I was really shocked at this behaviour from Ola. What is most distressing is the absolutely unapologetic behaviour from both the driver and the call center people (who apart from saying 'sorry' don't do a thing). If the driver is absolutely clueless then OLA needs to get these guys off their list and stop endangering their passengers.