[Resolved]  Ola Cabs — Horrible service, mis-conduct, abusing behaviour CRN9059460

Address:

Mumbai City, Maharashtra

Booked an ola cab using your mobile app and after some time got a call from the driver. He says he was on the main road and wanted me to come to him, all this during heavy rains - which was the reason I had to call a cab anyway. After requesting him for about 5 mins to come to my apartment building, he accepted as if he was doing me a huge favour. Anyway, when I turn up downstairs, he's no where to be seen. After some time I was able to reach him on his mobile and that's when the "fun" started ! He informs me he has left the place and lo and behold starts abusing me with things like I'm not your father's servant and I don't go beyond main roads and into narrow lanes and some other bull in what has to be the worst behaviour I have ever come across from any vendor/driver. Imagine standing in the rain, trying to find the cab you have booked well in advance, getting late for your meeting and listening to Ola's eloquent drivers complaining about narrow shady lanes ! And in case you are wondering, the place is a high-rise in goregaon east with at least a 100 cars parked around including BMWs and SUVs, so I wonder whether you mistakenly sent the person in a hummer or something that he found the road to be too narrow. Moreover, when I told him I will take the matter up with his company, he was least bothered and said no one's father could cause any trouble to him. I seriously wonder where do you get these "Royal" drivers with "father"-ly attachments, but they certainly are not here to get people from A to B forget being courteous. A quick search on the net got me to numerous other cases of mis-behaviour and unreliablity. Its one thing to get have a start-up and another thing to run it properly. Anyway, I'm never gonna sit in another one of your cabs again and would sincerely advice anyone daring enough to book a cab through your service, have a good vocabulary ready of the choicest of abuses - chances are you might get to hear it or may need to use it. Although I don't have much expectations, below are the details of the booking and the driver, lets see what you can do: Ref no : CRN9059460, Driver name : Umashankar, vehicle no: MH 02 CR 1354