Ola Cabs, Hyderabad — Peak pricing

Address:	Bangalore, Karnataka, 500036
Website:	www.olacabs.com

Date of Incident : 01.02.2016

Invoice No :[protected]

Booked a sedan from Malakpet to Begumpet around 6.40 am

Cab arrived at 6.55 am

Picked up passenger at 6.56 am at Malakpet

Dropped passenger at 7.07 am at Begumpet

Distance : 12.76 Kms

Journey Time : 25.13 minutes

Concern : Levying Peak Pricing of Rs. 415.46 and, the responses being offered by Ola representatives is not acceptable.

Ola cabs have,

1. Demeaned the definition of Peak time at first instance

2. Grossly ignored the peak time slots

3. Not prompted clearly / loudly during booking ( through mobile app ) on peak time pricing

Across the world, Peak time basically means, the rush hour ( 8 am to 11 am ) at which point in time, there is heavy / snail movement of vehicular traffic which consumes longer duration for travelling.

Points to be noted :

1. 6.56 am to 7.07 am in no means a peak time.

2. The distance of 12.76 kms cannot be travelled in 25.13 - if it is to be construed to be a peak timing.

3. It normally takes an hour to travel reach the destination in current situation where, metro works are in progress.

4. It took only 25.13 minutes which indicates, the time of travel is not peak hours.
5. If OLA is unable to supply to cab demands / requests, should have prompted non availability rather than sucking hard earned money from customers.
6. Had we taken an Auto Rickshaw, it would have costed not more than Rs. 120 ( and without any taxes ).

In view of the above, seek your help / intervention in arranging the refund of Rs. 415/- from OLA charged as peak price charges.

Regards,

Madhusudhan. K